Terms & Conditions of Use

1. Acceptance of Terms

By accessing and using the website https://japanico.at ("the Website"), you agree to comply with and be bound by these Terms & Conditions of Use. If you do not agree to these terms, please refrain from using the Website.

2. Privacy

Your use of the Website is also governed by our Privacy Policy, which can be found [here](https://japanico.at/privacy-policy). Please review this policy to understand how we collect, use, and protect your personal information.

3. Products and Pricing

a. Product Descriptions: We make every effort to provide accurate descriptions and images of our cosplay costumes. However, variations may occur, and we do not guarantee that the colors or descriptions will be exactly as shown.

b. Pricing: Prices are subject to change without notice. We are not responsible for errors in pricing, and we reserve the right to cancel orders that were made at incorrect prices.

4. Orders and Payment

a. Orders: Placing an order on our Website constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including if the item is out of stock.

b. Payment: We accept various payment methods, as listed on our Website. Payment processing is handled by secure third-party payment gateways.

5. Shipping and Returns

Please refer to our [Shipping Policy](https://japanico.at/shipping-policy) and [Return Policy](https://japanico.at/return-policy) for information on shipping methods, delivery times, and our return and exchange procedures.

6. Intellectual Property

a. Content: All content on the Website, including text, images, logos, and graphics, is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

b. Trademarks: "Japanico" is a registered trademark. Use of this trademark without permission is prohibited.

7. Limitation of Liability

We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or the purchase of our products.

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Georgia. Any disputes shall be resolved in the courts of Georgia.

9. Contact Information

For any questions or concerns related to these Terms & Conditions, please contact us at japanicoge@gmail.com.

10. Changes to Terms

We reserve the right to modify or revise these Terms & Conditions at any time. Please check this page periodically for updates.

Privacy Policy

Last Updated: 13.09.2023

1. Introduction

Welcome to Japanico (referred to as "we," "our," or "us"). At Japanico, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website, https://japanico.at ("the Website"), you consent to the practices described in this policy.

2. Information We Collect

a. Personal Information: We may collect personal information, such as your name, email address, shipping address, and payment information, when you make a purchase on our Website.

b. Log Data: We may collect information about your device, including your IP address, browser type, referring pages, and operating system, to analyze trends and improve our services.

3. How We Use Your Information

a. We use your personal information to process and fulfill orders, communicate with you, and provide customer support.

b. We may use your information to send you promotional and marketing communications, but only with your consent.

4. Information Sharing

a. We do not sell, trade, or rent your personal information to third parties.

b. We may share your information with trusted service providers who assist us in operating our Website and providing our services.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. You can manage your cookie preferences through your browser settings.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

7. Your Choices

a. You can access, correct, or delete your personal information by contacting us at japanicoge@gmail.com.

b. You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in our emails.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, so please read their privacy policies.

9. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the date of the last update.

11. Contact Us

For any questions or concerns about this Privacy Policy or our privacy practices, please contact us at japanicoge@gmail.com.

Return Policy

Last Updated: 13/09/2023

1. Returns and Exchanges

a. We want you to be completely satisfied with your purchase from Japanico. If you are not entirely happy with your order, please contact us within [number] days of receiving your item(s) to initiate a return or exchange.

b. To be eligible for a return or exchange, the item(s) must be in their original condition, unworn, and with all tags attached.

2. Returns

a. If you wish to return an item, please contact us at japanicoge@gmail.com to obtain a return authorization.

b. You will be responsible for covering the return shipping costs.

c. Once we receive the returned item(s) and verify their condition, we will process a refund to your original payment method. Please allow [number] business days for the refund to appear in your account.

3. Exchanges

a. If you want to exchange an item for a different size or product, please contact us at japanicoge@gmail.com to request an exchange authorization.

b. You will be responsible for covering the return shipping costs.

c. Once we receive the item(s) you wish to exchange and verify their condition, we will ship the replacement item(s) to you. Additional shipping charges may apply.

4. Damaged or Defective Items

a. If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging at japanicoge@gmail.com no later than 24 hours. We will provide instructions on how to proceed with a return or exchange.

5. Refunds

a. Refunds will be issued to the original payment method used for the purchase.

b. If your return is approved, we will process the refund within [number] business days.

6. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at japanicoge@gmail.com.

Terms of delivery

Within Tbilisi:

Delivery Schedule:
- Orders placed before 4:00 PM on a business day (Tuesday to Thursday) will be delivered on the next day.
- Orders placed after 4:00 PM will be scheduled for delivery in two business days.
- For Monday deliveries, orders need to be placed by 4:00 PM on the preceding Friday.
Delivery Time:
- Deliveries are done between 8:00 AM and 8:00 PM, based on the delivery date.
Exceptions:
- We do not offer deliveries on weekends (Saturday and Sunday).
- Monday deliveries must be scheduled by 4:00 PM on the preceding Friday.

Across Georgia:

Delivery Schedule:
- We offer delivery services across all locations in Georgia.
- Delivery is done promptly through the Georgian postal service.
Delivery Charges:
- Delivery charges, which include postal fees, will be clearly specified during the checkout process.
Delivery Time:
- Deliveries will be subject to the standard delivery times provided by the Georgian postal service.
Delivery Delays:
- Unforeseen circumstances such as adverse weather conditions or other postal service delays may impact the delivery schedule.
Contact Us:
- If you have any inquiries regarding the delivery of your order, please contact our customer service team at japanicoge@gmail.com or through our Contact Us page.

Business information

Name of the business: Japanico.ge

Individual entrepreneur Yuliia Zaiats, 302286112